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Start proactive online live chat with your website visitors and provide live customer support.
Increase the ROI on your content, SEO, Adwords and email marketing efforts.
Chatra Live Chat allows you to sell more, answering questions and alleviating concerns to help visitors place an order.
Use it to collect actionable feedback to improve your store: identify problems, collect contact info and understand your customers better.
But there is always room for improvement, which can often mean looking back at the basics of a function to get a handle on what changes might be needed. It’s basically instant messenger with a professional twist.
You can get answers quickly and accurately, and as a customer, you don’t even really have to pay much attention while it’s happening.
Know your customers — what page they are on, where are they from and what device and system they use. If I'm not working on my laptop, I can still access the app and answer messages on my phone - which is ideal.Or, you can listen to music while you get your issue resolved. The relaxed setting that Live Chat affords really has endless possibilities. Communicating with worldwide customers may not be something your company handles on a day to day basis, but you don’t really need to look outside the country to find someone whose first language is not English.Live Chat is one of the most-used customer support channels for people who are chronically multi-tasking—like parents, college students, and secretaries. Offering support that can be comprehended at the user’s pace or managed using translation devices is a hugely helpful tool—and it looks really good for your company. You can field problems ranging from simple product questions to semi-complex customer relations concerns.It allows you to interact with your customers to provide them with a better overall experience and a means to help more effectively by allowing screen captures. Wish all apps could be as user-friendly and to offer a free option for stores that are beginning and still don't have the volume to pay for extra apps.